Service Portal ordering Issue

[Dinesh Prabhu]

Hey Folks,,

Good Day!!

 Can someone help me to sort the order of the catalog items in a particular category, which is in the service portal. Any assistance would be sincerely appreciated..

TYSM!!

[Community Alums]

Hi @Dinesh Prabhu ,

To sort the order of catalog items within a specific category in the Service Portal, you can follow these steps:

Navigate to the Service Portal Builder:

Go to the Service Portal application in your ServiceNow instance.

Access the Service Portal Builder.

Locate the Category Widget:

Find the widget that displays the catalog items within the desired category. This widget might be a "Catalog Item List" or similar, depending on your portal configuration.

Edit the Widget Properties:

Edit the properties of the widget displaying the catalog items.

Look for an option related to sorting or ordering items.

Choose Sorting Criteria:

Select the sorting criteria you want to apply. This could be based on item name, item ID, creation date, or any custom field.

Thanks,

Hope this helps.

If my response proves helpful please mark it helpful and accept it as solution to close this thread.

[Sid_Takali]

Hi @Dinesh Prabhu Refer thsi KB Article https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0688324 

Regards,

Sid