Service Portal Page Redirection Issue

[shawshipra]

Hi All,

I have a few issue with service portal login using OOTB login widget.

1. On logging in the login page redirects to navpage.do and not the homepage mentioned in my portal.

2. After logout the page redirects to service portal login page and not the usual servicenow admin login.

What could be the issue. I have changed the url suffix in 'SPEntryPage' script include to my portal's url suffix, have created system property -glide.entry.first.page.script and have modified the system property- glide.entry.page.script to 'new SPEntryPage().getLoginURL()'.

Please suggest!!

[dvp]

On logging in the login page redirects to navpage.do and not the homepage mentioned in my portal.

if the user has any role then it is redirected to navpage.do else it will redirect to portal

[rishireddy]

Hi,

You have to check the UI script that is making the NON ITIL user to redirect to the navpage.do.

PLEASE MARK THIS IS AS CORRECT OR HELPFUL IF THIS MAKES ANY IMPACT!!!

Regards,

Rishi Reddy

[Abhishek Raj3]

Hi,

See Script Include "SPEntryPage".

and also read following.

Redirect to Service Portal after login

Service Portal Single Sign On, logins, and URL redirects

It will help you.

Mark Correct if it solved your issue or hit Like and Helpful if you find my response worthy.

Thanks

[Abhishek Raj3]

Hi Shipra,

If your query is resolved.Please mark this response as correct and helpful via your post link Service Portal Page Redirection Issue to help others with the same question.

Thanks,

Abhishek