Service Portal recently viewed leading to about:blank page

TridentBrahma
Tera Contributor

3 weeks ago

Upon searching in User Portal, Recently viewed links to Catalog items lead to an About blank page instead of said catalog item.

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4 REPLIES 4

AlwinJebakY
Tera Expert

3 weeks ago

@TridentBrahma  

I have a few questions:
1. Does the user have access to the catalog item?
2. When the catalog item is opened from the search results, does it open correctly or redirect to a broken/blank page?
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TridentBrahma
Tera Contributor
In response to AlwinJebakY

3 weeks ago - last edited 3 weeks ago

User do have the access and it is the problem with multiple users.

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AlwinJebakY
Tera Expert
In response to TridentBrahma

3 weeks ago

@TridentBrahma 

Could you please open the catalog item directly from the portal and copy the URL?

Then, open the same catalog item from the search results and copy that URL as well.

Please compare both URLs and let us know if there are any differences.

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AlwinJebakY
Tera Expert
In response to TridentBrahma

3 weeks ago

@TridentBrahma 
Please refer this article, If that issue is related to Australia version 
https://support.servicenow.com/kb_view.do?sysparm_article=KB3118078

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