Service Portal record producer variable sets not mapped to table?

[Paul Bloem]

On record producer forms with variables have the same name as table fields, they are mapped to the actual table fields. For instance: a variable set with a variable named short_description on an Incident record producer will set the short_description field when submitted.

This works just fine on the internal form view (standard service catalog, accessed by "Try Me" button on the record producer form), but fields are NOT MAPPED when the form is filled out in the new Helsinki Service Portal. They are mapped when the variable is attached directly to the record producer, but not when they are within a variable set.

Has anyone else run into this issue? Is there a configuration setting somewhere I'm missing for the new portal? Or do I need to write some custom code to be run on submit for these fields to be mapped properly?

[jfgutierrez]

Hello!!

Is this issue solved? I have the same issue here too..

We tried of many ways to solve, but without success... if you have any update, please let me know!!