Service portal reference variable lookup list

JimCheffer
Kilo Expert

Hello, we have started our journey to migrate to Service Portal. Interesting to find out the things that don't work in portal. I have noticed that our reference variables do not show same fields when you click on lookup list. Example from a Service Portal request asking for currency.

find_real_file.png

In our CMS and Classic view of this same field you see two values. How do I get Name to appear in the portal?

find_real_file.png

We are trying to keep our current CMS catalog functioning as we "migrate" to Service Portal.

Our instances are on Helsinki Patch 8.

Any help would be appreciated.

Jim

5 REPLIES 5

I'm so glad it was this easy. Here I was thinking it would be super cryptic like a checkbox or selection list of fields.