Service Portal Search results are not showing

Reddymahesh
Tera Contributor

‎02-10-2025 08:02 AM

Search is not showing any results on the portal side. I have tried regenerating text index for sc_cat_item and sc_req_item tables but it didn't worked.

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎02-10-2025 08:04 AM

Hi @Reddymahesh 

 

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0681155#:~:text=If%20the%20ar....

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Reddymahesh
Tera Contributor
In response to Dr Atul G- LNG

‎02-10-2025 08:41 AM

Here are the search sources configuration on our instance. I have tried checking this but this doesn't help as we are configuring this from scratch and I don't user preferences or before business rules were affecting this behaviour

Reddymahesh_0-1739205579718.png

 

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Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Reddymahesh

‎02-10-2025 08:48 AM

Hi @Reddymahesh 

I think it's better log a Now Support as configuration looks good,

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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