Service Portal: Specify which View displays when clicking a reference field's "info" icon?

[chch]

Greetings,

This is my first post in the community!

My question pertains to the Service Portal. I've tried searching the community for an answer but haven't been able to find anything that works.

In the Service Portal, when clicking the "i" icon next to a reference field, a widget opens to display record information.

This currently uses the default view and I haven't been able to find where to specify a different view, for example, the Self Service view.

I've already tried adding a "sys_popup" view using the Form Layout editor, which DOES update the popup in the old Service Catalog but has no effect in the Service Portal.

No change in Service Portal:

Any help would be greatly appreciated!

Best,

Chris

[Eileen Hessmill]

Looking for the answer myself, I found this from 2 years ago:

"Now to the point of this article, the Service Portal does away with all of this. Early in the design process of the Service Portal, a decision was taken to display the complete form in the modal popup when an onClick event occurs on a reference icon (Note: In the Service Portal there is a requirement to click on the icon rather than hover over it). Instead in the Service Portal, we display either the current, inherited view (if it exists), or you will see the Default view for the displaying the records for a given table."

https://community.servicenow.com/community?id=community_blog&sys_id=003d2ae5dbd0dbc01dcaf3231f961932

[amIT152]

any new update on this .