Hi All ,
I need to make this priority as a URL of Kb article. Can someone guide me to do this. Attaching screenshot. this page coming under all activities .
Thanks
Hi @anubhavritolia ,
There is no HTML for additional details and priority . attaching html screenshot and server script.
(function() {
var tableName = $sp.getParameter('table');
var sysId = $sp.getParameter('sys_id');
var record = sn_std_tkt_api.TicketConfig.getTicketRecord(tableName, sysId);
data.canRead = (record != null && record.isValid() && record.canRead());
if (!data.canRead)
return;
if ($sp.getParameter('headless') == 'true')
data.headless = true;
else if ($sp.getParameter('headless') == 'false')
data.headless = false;
else if ($sp.getParameter('headless') == null)
data.headless = false;
else
return;
var urClosedState;
if (tableName == 'universal_request') {
urClosedState = (record.state == '7');
if (record.primary_task) {
var primary_table = record.primary_task.getRefRecord().getTableName();
record = sn_std_tkt_api.TicketConfig.getTicketRecord(primary_table, record.primary_task);
data.canRead = record != null && record.isValid() && record.canRead();
if (!data.canRead)
return;
}
}
else if (record.isValidField('universal_request') && !record.universal_request.nil())
urClosedState = (record.universal_request.state == '7');
data.table = record.getTableName();
data.sys_id = record.getUniqueValue();
var tabs = [];
var config = sn_std_tkt_api.TicketConfig.getConfig(data.table, record.sys_domain);
var isNonPrimary = ((record.isValidField('universal_request') && !record.universal_request.nil()) && (record.universal_request.primary_task != record.sys_id));
if (!config.tabs) {
var tab_1 = {
name: gs.getMessage('Activity'),
order: 0,
widget: $sp.getWidget('widget-ticket-conversation',
{sys_id: data.sys_id,
table:data.table,
btnLabel: gs.getMessage('Post'),
read_only: isNonPrimary || urClosedState,
rich_text_editor: options.rich_text_editor,
at_mentions: options.at_mentions
})
};
tabs.push(tab_1);
var tab_2 = {
name: gs.getMessage('Attachments'),
order: 1,
widget: $sp.getWidget('std_ticket_attachments', {record_id: data.sys_id,
record_table: data.table,
read_only: isNonPrimary || urClosedState
})
};
tabs.push(tab_2);
}
else {
config.tabs.forEach(function (tabConfig) {
var tab = {};
tab.name = tabConfig.name;
tab.type = tabConfig.type;
var condition = tabConfig.visible_condition;
if (condition) {
if (!GlideFilter.checkRecord(record, condition))
return;
}
if (tabConfig.type == 'activity') {
tab.widget = $sp.getWidget('widget-ticket-conversation',
{sys_id: data.sys_id,
table: data.table,
btnLabel: gs.getMessage('Post'),
read_only: isNonPrimary || urClosedState,
rich_text_editor: options.rich_text_editor,
at_mentions: options.at_mentions
});
}
else if (tabConfig.type == 'attachments') {
tab.widget = $sp.getWidget('std_ticket_attachments', {record_id: data.sys_id,
record_table: data.table,
read_only: isNonPrimary || urClosedState
});
}
else if (tabConfig.type == 'variable_editor' || tabConfig.type == 'variable_summary') {
if (record.variables.getElements(true).length == 0)
return;
var widgetParam = tabConfig.widget_param;
if (widgetParam)
widgetParam = JSON.parse(widgetParam)
else
widgetParam = {};
widgetParam.table = data.table;
widgetParam.sys_id = data.sys_id;
tab.widget = $sp.getWidget(tabConfig.widget, widgetParam);
}
else if (tabConfig.type == 'custom') {
var widgetParam = tabConfig.widget_param;
if (widgetParam)
widgetParam = JSON.parse(widgetParam)
else
widgetParam = {};
widgetParam.table = data.table;
widgetParam.sys_id = data.sys_id;
widgetParam.read_only = isNonPrimary || urClosedState;
tab.widget = $sp.getWidget(tabConfig.widget, widgetParam);
}
tab.order = tabConfig.order;
tabs.push(tab);
});
}
data.tabs = tabs;
})();
