Service Portal

[RahmatSharH]

In CSM module When a state is Resolved and for a specific role disable the comment field on service portal, can anyone suggest what would be the best approach how can we achieve?

Thanks, in Advanced!

[Ankur Bawiskar]

@RahmatSharH 

whoever has write access to comment field on record will see that box.

create a field level WRITE ACL on comment field and give only those roles which should be allowed to edit/write.

if your logged in user doesn't satisfy the field level WRITE ACL they can't edit.

If you want you can also do the same with field level READ ACL on comment field and hide the field on portal

If my response helped please mark it correct and close the thread so that it benefits future readers.

[RahmatSharH]

I have created a write ACL on comments field but in service portal still textbox allows to modify

[Ankur Bawiskar]

@RahmatSharH 

Remember there should be only 1 field level WRITE ACL on that comments field.

did you check using access analyzer and see if that user passed the field level WRITE access to comments field?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[RahmatSharH]

I have checked there is only one field level acl which have created. will acl works to restrict on ServiceNow portal?