Service Portal

[RahmatSharH]

In CSM module When a state is Resolved and for a specific role disable the comment field on service portal, can anyone suggest what would be the best approach how can we achieve?

Thanks, in Advanced!

[kaushal_snow]

Hi @RahmatSharH ,

Create a field-level ACL that stricts writing to the comment field, conditioned on state == Resolved (or Closed, depending on your use case) and excluding the target role.

Try this once and let me know. If you find this helpful, please accept this as a solution and hit the helpful button.