servicenow approval authentication security restriction when invoking processor

[Priya123]

When some approvers are trying to approve change requests they do get the error attached

Approver Authentication

Sercurity restricted when invoking processor

They are trying to approve records assigned to them only

[Viraj Hudlikar]

Hello @Priya123 

Is this happening for approval records? Is this happening for all approvers?

Ensure that the approvers have the necessary roles to approve the change requests. They might need specific roles.

Compare with approver who is able to approve and who is facing issue by using access analyzer.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Priya123]

Hi @Viraj Hudlikar  Happening for few users and they do have necessary roles. 

[Shivalika]

Hello @Priya123 

It could very much better because of them trying to approve records assigned to them only. 

Kindly do hit and trial for this issue, change the assigned to and try with the same users who are facing issue. 

Kindly mark my answer as helpful and accept solution if it helped you in anyway,

Regards, 

Shivalika 

My LinkedIn - https://www.linkedin.com/in/shivalika-gupta-540346194

My youtube - https://youtube.com/playlist?list=PLsHuNzTdkE5Cn4PyS7HdV0Vg8JsfdgQlA&si=0WynLcOwNeEISQCY

[Viraj Hudlikar]

@Priya123 - Ok. Now This approval is done how? By portal or Native UI or by Email?

Try to remove role from profile and readd it and verify is same issue still occurs.

Also, is there any restriction while approval which is not passed?

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.