ServiceNow Dashboard

Pradeepa Boopat
Tera Contributor

‎08-10-2023 10:20 AM

Can any one help me with Dashboard.

SLA Dashboard: Filter by assignment group and time

  • Per assignment group what is the percent of SLA missed of all assignees
  • Incident count of  response SLA missed by assignee
  • Percentage of response SLA missed versus met by assignee
  • Incident count  of  resolution SLA missed by assignee
  • Percentage of resolution SLA missed versus met by assignee
  • Incident count response SLA missed by priority (low, med, high critical) - bar chart
  • Incident count resolution SLA missed by priority (low, med, high critical)  - bar chart
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AndersBGS
Tera Patron
Tera Patron

‎08-10-2023 10:35 PM

Hi @Pradeepa Boopat ,

 

Where do you get stuck? If you feel stuck on any of the KPIs you can always reach out in the community to get help, but I don't think you find one in here that will create all seven for you.

 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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