ServiceNow eBonding with 3rd party approach

[ShAn21]

Hello Team,

I have a requirement to setup eBonding for incident with a third party application. As far as I have read the servicenow eBonding plugin (com.sncintegration.ebonding) is deprecated and remote instance spoke is introduced now. But that is only for ServiceNow to ServiceNow integration if I am not wrong. Do we have any plugins to be used for 3rd party apps or we need to build custom APIs for Inbound and Outbound. Any input here is appreciated.

Thanks

[vignesh parthib]

Hi @ShAn21 

For integrating incidents with 3rd party applications, there’s no dedicated OOB plugin. You’ll need to build custom inbound and outbound APIs

• Outbound: Use Flow Designer with REST/SOAP actions to send data to the 3rd party.

• Inbound: Create scripted REST APIs in ServiceNow to receive updates.

• Handle bi-directional sync with custom logic for field mapping and error handling.

Refer REST API integration video  below-  Similar approach will be implemented just replace second  ServiceNow instance to third party tool

https://www.youtube.com/watch?v=QV2XbrFXhxI

Thanks,
Vignesh
"If this solution resolves your issue, kindly mark it as correct."

[aruncr0122]

Hi @ShAn21 ,

There’s no specific plugin for integrating with third-party applications. The best way is to build your own inbound and outbound REST APIs (or use IntegrationHub REST actions) to exchange data between ServiceNow and the other system.

You can set it up similar to eBonding — use Scripted REST APIs or webhooks to receive data in ServiceNow and REST messages or spokes to send data out.

If the third-party tool supports REST or SOAP, a custom REST-based eBonding setup will work well.

Thanks,

Arun