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ServiceNow for Basic integration with BeyondTrust Remote Support configuration

Poorvi Kulkarni
Tera Contributor

‎05-13-2025 11:43 PM

Hi Everyone,

 

I've successfully integrated BeyondTrust Remote Support with ServiceNow.

While reviewing the documentation, I noticed references to adding fields to the cmdb_ci and sys_user tables. Could someone help clarify how these fields are populated and what role they play in the integration?

 

PoorviKulkarni_0-1747204949670.png

 

Thanks in advance for your support!

 

 

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