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servicenow global search throwing empty results when searching with vendor change number for closed

e__rajesh_badam
Mega Guru

‎01-24-2025 05:07 AM

e__rajesh_badam_0-1737723661651.pnge__rajesh_badam_1-1737723682393.png

servicenow global search throwing empty results when searching vendor change number related to close complete/incomplete change tickets, pls suggest how to fix it?

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3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-24-2025 05:17 AM

Hi @e__rajesh_badam 

 

How you are storing the vendor change number in SN?

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e__rajesh_badam
Mega Guru
In response to Dr Atul G- LNG

‎01-24-2025 05:19 AM

Through Vendor change number string column

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e__rajesh_badam
Mega Guru

‎01-24-2025 07:20 AM

Got the fix for above issue from my side in community

 

URL:

https://www.servicenow.com/community/sysadmin-forum/global-search-not-displaying-closed-tickets/m-p/...