ServiceNow > Assets --- keyword search no longer "looks" at former assigned

[phr]

Hi All,

Up until recently, ServiceNow > Assets keyword search for an employee name would pull up old assets that had been assigned to the user. It no longer works. See attached. We now cannot find old assets and it is causing issues for our team.

How to fix this issue?

[Sheldon Swift]

 Hi @phr - Try clicking the "Regenerate Text Index" related link here: /nav_to.do?uri=ts_index_name.do?sys_id=007030e98087021087de531b67a9dc9c

[phr]

Hi @Sheldon  Swift ,

Regenerate text index not found:

[Sheldon Swift]

Try this: /ts_index_name_list.do?sysparm_query=table%3Dsys_metadata

Otherwise, go to System Definition > Text Indexes, and search where table = sys_metadata

[phr]

Hi @Sheldon  Swift ,

Yes it worked , able to find the "Regenerate Text Index"