The Zurich release has arrived! Interested in new features and functionalities? Click here for more

ServiceNow > Assets --- keyword search no longer "looks" at former assigned

phr
Tera Contributor

Hi All,

 

Up until recently, ServiceNow > Assets keyword search for an employee name would pull up old assets that had been assigned to the user. It no longer works. See attached. We now cannot find old assets and it is causing issues for our team.

 
 

phr_2-1723648835427.png

 

phr_3-1723648880836.png

 

How to fix this issue?

5 REPLIES 5

That's great. Is your keyword search working as expected now?