ServiceNow Inbound Email Does Not Trigger

aungmon
Tera Contributor

Hi All

 

I am working on ServiceNow Tokyo instance.

 

Have created a flow in flow designer to create new record when inbound email contains specific keywords in subject.

 

The flow is working fine and the conditions are evaluated 'true' in execution details when I run "Test Flow" but after published and actual email coming in (inbound email), the flow did not triggered. Email record is created, processed and park under "Inbound > Received" mailbox.

 

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Kindly please advise where should I further investigate and missed out anything.

 

Thanks.

 

 

 

15 REPLIES 15

madhura valke
Tera Contributor

Check whether you have snc_internal or snc_external role