Servicenow incident to salesforce case integration

[saudfaisal]

Hello community,

I'm looking for step by step procedure for integrating servicenow incident to the salesforce cases in my pdi

your help will be much appreciated.

[Josh Gold]

@saudfaisal I wrote this guide on how to sync cases to incidents with Unito's 2-way integration. It's very simple and requires no script whatsoever, yet it's fully configurable and secure. You can also watch a demo video showing how to integrate Salesforce and ServiceNow.

[Sumanth16]

HI @saudfaisal , 

Please refer below :

https://www.servicenow.com/community/developer-forum/salesforce-integration-with-service-now/m-p/144...

Mark this as Helpful / Accept the Solution if this helps

Thanks & Regards,
Sumanth Meda

[Mathieu Lepoutr]

Dear @saudfaisal 

For integrating ServiceNow incidents with Salesforce cases, you might want to explore Exalate. It’s a flexible solution that allows you to set up bi-directional synchronization with custom mappings, ensuring smooth data flow between ServiceNow and Salesforce.

It could simplify the process and save you the effort of building and maintaining the integration manually.

Thank you.

Kind regards,
Mathieu Lepoutre