ServiceNow instance is not receiving mails

[payal1]

Hello everyone,

Issue I am facing is, ServiceNow instance is not receiving mails. I sent mail to the Username provided in ServiceNow SMTP email account, but I am not able to see those mails in service now.Email receiving is enabled in email properties. I checked the Email Diagnostics and Connection, so it is showing "no job defined",

Any pointers how to fix this issue.Can we add schedule job reader manually?

thanks in advance.

[Omkar Mone]

Refer this link - 

https://hi.service-now.com/kb_view.do?sysparm_article=KB0523573

Regards

Omkar Mone

[asifnoor]

Hi,

Look at these links, this might help you.

https://community.servicenow.com/community?id=community_question&sys_id=b24b4321db9cdbc01dcaf3231f96...

https://hi.service-now.com/kb_view.do?sysparm_article=KB0784213

https://hi.service-now.com/kb_view.do?sysparm_article=KB0523573#POPrunning

https://community.servicenow.com/community?id=community_question&sys_id=21640b69dbd8dbc01dcaf3231f96...

Kindly mark the comment as a correct answer and helpful if it helps to solve your problem.

Regards,
Asif
2020 ServiceNow Community MVP

[asifnoor · Accepted solution]

Hi,

Go to your PDI, and you can export the email reader as xml and can import it into your instance. Ensure both your PDI and the company instance are of same version.

Kindly mark the comment as a correct answer and helpful if it helps to solve your problem.

Regards,
Asif
2020 ServiceNow Community MVP