ServiceNow insurance is showing offline

RahulG268996338
Tera Contributor

Monday

My ServiceNow instance is showing offline how to do in that case 

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4 REPLIES 4

AndersBGS
Tera Patron

Tuesday

Hi @RahulG268996338 ,

 

I guess that you're referring to your PDI. In that case, only solution is to wait till it comes online again, or release the instance and request a fresh installation. There is no support available from ServiceNow or anybody else in relation to PDIs.

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

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Dr Atul G- LNG
Tera Patron

Tuesday

Hi @RahulG268996338 

 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

  1. There is no support available for PDI.
  2. If you can wait, let's wait a bit longer.
  3. Keep refreshing the manage my instance widget under developer site.
  4. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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its_SumitNow
Kilo Sage

Tuesday

Hi @RahulG268996338 

This Problem is common. wait till 2 days, Your instance will be back online,

but still if in rare case it doesn't comes back online then only option left will be release and request for new one

 

if my response helped ,please mark it as helpful & accept as solution šŸ™‚

 

 

Warm Regards

Sumit

Technical Consultant

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adityahubli
Tera Guru

Tuesday

Hello @RahulG268996338 ,

This issue is being faced by multiple users, including my colleagues. Since there is no official support available for PDIs, the best option is to wait for the instance to come back online. If the issue is urgent, you can request a new PDI instance.

Common reasons for a PDI going offline include:

  • Hibernation / Wake-up delay: Due to inactivity, PDIs may go offline and usually take a few minutes to start after access.

  • Maintenance or patching: ServiceNow may perform updates or maintenance, causing temporary unavailability.

  • System-wide issues: Platform-level problems can impact multiple users and are typically resolved by ServiceNow internally.

 

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya,

Technical Consultant

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