ServiceNow Integration into MS Teams for Major Incident Mgmt **Full Integration Document Request*

Still Learning
Kilo Sage

Hello All,

I am integrating ServiceNow with Teams for Major Incident Management conference calling and have gone through the entire integration steps for this purpose (product documentation), but am unable to get a connected conference call.  Does anyone by any chance have a good integration document that can be provided to me?

2 REPLIES 2

Shashank Saxen2
Tera Contributor

I am also facing this same issue.

I have followed all the steps mentioned in the below docs link to setup Notify connector and install MS teams for ServiceNow.

If anyone has achieved this integration, please assist.

Integrate Notify connector pre-published app with Microsoft Teams (servicenow.com)

Nithun Andiraju
Tera Contributor

Try to set the system property to" true" to initiate the conference call from MIM after completing all the documentation.

here is the document on enabling the system property:

https://docs.servicenow.com/en-US/bundle/vancouver-employee-service-management/page/product/notify2/...