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servicenow integration with verizon creating duplicate tickets

shilpaS37037491
Tera Contributor

3 weeks ago

we have tfs- service now - verizon integration and other way around which was working properly, for few tickets if tfs raised we create a ticket  send a referance and working as expected in turn this creating a duplicate entries in verizon side.

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2 REPLIES 2

Tanushree Maiti
Giga Sage

3 weeks ago

Hi @shilpaS37037491 ,

 

What problem you are facing now.

If Duplicate ticket is getting created twice at Verizon end, Check the script and its trigger condition /flow/scheduled job from where your are sending payload to create a new ticket at ServiceNow end..

Please mark this response as Helpful & Accept it as solution if it assisted you with your question.
Regards
Tanushree Maiti
ServiceNow Technical Architect
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shilpaS37037491
Tera Contributor
In response to Tanushree Maiti

2 weeks ago

The thing i don't have technical documents to check the triggering condition.

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