ServiceNow Interview Questions

[Akshay Pithore]

1. How can we change the position of Quick Actions to the top or bottom of the screen?
2. You are on the list view of the Incident table. When you click on a record, it redirects to the record screen. How are the records shown in the list view, and how can this be configured?
3. How can you improve the performance of a ServiceNow instance?
4. What is a MID Server?
5. Describe an integration you have worked on.
6. If ServiceNow is not sending any emails and there are no entries in the email logs for the past 10 minutes, what areas should you check to identify the issue?
7. If a user has suddenly stopped receiving emails that they were receiving yesterday, what could be the issue?
8. How many types of changes are there in ServiceNow? What is the difference between a Normal and a Standard change, and in what scenarios would you use a Standard change?
9. When did you start working with ServiceNow, and which version was it? Mention a feature you used in that version that has changed in a later version.
10. A user is a member of multiple groups. Only one specific group should grant the user write access to modify the 'State' column in the Incident list view. How can this be achieved?
11. Can we write both server-side and client-side code in a UI Action? How do you call client-side code and how do you call server-side code in a UI Action?
12. You have 5 rows in an import set. After the data is transformed, you want to send a report of the import set logs. How can this be achieved? How many types of transform scripts are there?
13. Explain the Change Management lifecycle and how risk is calculated for a change.
14. What is a blackout schedule in Change Management?
15. When does implementation occur in the Change Management process?
16. Why is a Transform Map used, and what is the purpose of a Transform Map script?
17. Explain flow variables with an example.
18. How do you check for errors within a flow?
19. What is a flow action activity?
20. What is a flow trigger condition?
21. What types of authentications are used in integrations?
22. How does OAuth work?
23. Explain inbound email actions.
24. How do you update a record when a customer sends an email through an inbound email action?
25. How do you create an incident with an attachment using an inbound email action?
26. Explain the Change Management lifecycle.
27. Give a scenario for each type of Business Rule.
28. How do you add variables in a flow?
29. In a Multi-Row Variable Set, how do you get the value of a required field?
30. How do you find duplicate records in the sys_user table?
31. What is the sequence of execution for Transform Map scripts?
32. What is a data pill?
33. What are spokes, and how are they used in integrations?
34. Give a self-introduction.
35. Describe the integrations you have worked on.
36. What is the difference between a custom application and a global application in ServiceNow?
37. What is the difference between a Client Script and a UI Policy? Which one runs first? What are the types of Client Scripts?
38. How many ways can a notification be triggered in ServiceNow?
39. Suppose I want to send notifications to the 'Assigned To' user and the 'Watch List' members using two different emails, not a single one. How can this be done?
40. I have created an 'ABC' view. I want a Client Script to run only for this view. How can this be achieved?
41. What is the difference between Flow Designer and Workflow? Which one is better?
42. What is SLA retroactive start?
43. How can you make a notification mandatory?
44. I want to run a Scheduled Job yearly, but the yearly option is not available. How can this be achieved?
45. What is a Scheduled Job template?
46. What is the difference between synchronous and asynchronous processing?
47. Can we call a Script Include from another Script Include?
48. How is priority decided in an Incident?
49. What is GlideAjax and what is its syntax?
50. What is the difference between a Catalog Item, Record Producer, and Order Guide?

[WillieW]

Thank you for providing those, I now know what to study and training courses to take before I have a similar interview.