Hi All,
Today I will cover about "NowAssist GenAI for Creator."
What is Generative AI?
- Generative AI is a type of artificial intelligence that creates realistic content by learning from existing data.
- Generative AI can provide realistic and creative text, images, and other media to transform industries such as entertainment, marketing, and healthcare.
- Generative AI is a form of artificially-intelligent computer system or algorithm capable of creating original content—quickly, effectively, realistically, and with some human oversight (to identify and eliminate inaccuracies)
Types of Generative AI
In Which Industries GenAI can help?
How it helps different resources?
- It makes Developers and Admin more efficient, improving time to value.
- It makes Customer/Agents/Employees more productive with personalized, efficient experiences.
- It enables everybody to add values to the platform through no-code experiences.
What all functionality does it give?
- Summarize
- Sentiment Analysis
- Generate Content
- Code Generation/Generate a Code
- Summarize
NowAssist powers agents with greater effectiveness by summarizing interactions, generating articles and recommending solutions.
- Sentiment Analysis
This Sentiment Analysis tells you whether the sentiment is negative or positive based on what field you selected for “Utterance” in flow Designer.
- Generate Content
- Code Generation/Generate Content
FREQUENTLY ASKED QUESTIONS (FAQ)
- What Generative AI providers are currently supported?
- OpenAI and Azure OpenAI
- What out-of-box use cases are provided by the Generative AI controller app?
- Summarization, Content Generation, QnA, and Generic Prompt
- What ServiceNow minimum version is compatible with the app?
- Vancouver Patch 2+
- What entitlements are required?
- Inquire with your account reps
- What builder interfaces have Generative AI capabilities?
- Virtual Agent Designer, Mobile App Builder, Flow Designer, and scripting
- Does my ServiceNow data leave my instance when using 3rd party Generative AI providers?
- Yes. Please be aware that data and queries you make from the app are sent to OpenAI and Azure OpenAI. Note their data privacy policy and decide what usage policy best fits your organization.
- Does the Generative AI Controller use Integration Hub to connect to OpenAI / Azure OpenAI?
- Yes. There are embedded Integration Hub spokes built into the Generative AI Controller that connect to the third-party LLM service providers. LLM transactions from a SN production instance will be counted as Integration Hub transactions (except from sub-prod instances).
- Is the Generative AI output moderated for unsafe or harmful content?
- Yes. Using OpenAI as a provider, we automatically apply their moderation API. For Azure OpenAI, we also employ their home-grown moderation.
- Is there a possibility that Generative AI output is inaccurate (e.g. hallucination)?
- While we have minimized the possibility of hallucinations through selective use cases and prompt engineering, there is always a risk of inaccurate information in generated content. Thus, it is always recommended to employ human-in-the-loop review for such content.
- Is it possible to modify/create my own prompt, temperature, or number of tokens?
- Currently no. Prompts are currently read-only. Default temperature = 0. Default max_tokens = 500.
- What models are currently supported?
- GPT-3, GPT 3.5 turbo, GPT-4.
- What is the cost per transaction calling the API?
- It depends on the provider and the length of the output. As an example, OpenAI charges $0.002/1k tokens for GPT 3.5 turbo.
Hope it helps.
I hope this article helpful. Please mark it as helpful and bookmark if you like it.
Regards,
Shamma
