Servicenow Logo Image coming distorted for few Users?

[VIKAS45]

ServiceNow Logo Image coming distorted for few Users? Please let me know the ways to correct ServiceNow Logo Image in Instance few Users.

[AnveshKumar M]

Hi @VIKAS45 ,

The best approach is uploading an Image of size not more than 20 px Height and 230 px width.

If you upload a logo image of size more than this, it will be distorted.

Please mark my answer helpful and accept as solution if it helped you 👍✅

[VIKAS45]

ServiceNow Logo Image coming distorted for few Users? Please let me know the ways to correct ServiceNow Logo Image in Instance few Users.

[Nivedita Patil]

Hi @VIKAS45 ,

1. Navigate to All > System Properties > My Company.
2. To upload your company logo, select Click to add or Update beside UI16 Banner Image.
3. Click Choose file and select the file, and then click OK.
   To use an image URL instead of a file on your hard drive, enter the URL in the file upload window.

   Note: The image can be high resolution, but when it displays it is scaled based on the aspect ratio. It scales to a maximum of 20px high.
4. Click Update.
5. (Optional) If new banner image doesn't display, perform a cache.do and logout.do and log back into your instance.

Mark my answer correct and helpful  if helps you.

Thanks,

Nivedita Patil.

[Revanth Karra]

Dear Vikas,

Hi @VIKAS45  . Hope you're doing great! 

Give a shot to these 4 troubleshooting methods:

Method 1:

Clear the browser cache and cookies:

1. In the user's browser, go to Settings or Preferences.
2. Click on History or Privacy.
3. Click on Clear browsing data.
4. Select the Cookies and other site data and Cached images and files checkboxes.
5. Click on Clear data.

Method 2

Change the image format:

1. In the ServiceNow instance, navigate to System Administration > UI > Themes.
2. Click on the Edit button next to the theme that the users are using.
3. Click on the Images tab.
4. Click on the Upload button next to the ServiceNow logo image.
5. Select the image file that you want to use.
6. Click on the Open button.
7. Click on the Update button.

Method 3

Resize the image:

1. In the ServiceNow instance, navigate to System Administration > UI > Themes.
2. Click on the Edit button next to the theme that the users are using.
3. Click on the Images tab.
4. Click on the Edit button next to the ServiceNow logo image.
5. Enter the desired width and height of the image in the Width and Height fields.
6. Click on the Update button.

Method 4

Change the image permissions:

1. In the ServiceNow instance, navigate to System Administration > Security > Access Control.
2. Click on the Roles tab.
3. Click on the Edit button next to the role that the users are assigned to.
4. Click on the Permissions tab.
5. Select the Read permission for the sys_ui_image table.
6. Click on the Submit button.

Kindly, please mark my solution as Helpful/Correct, if applicable. If I could help you with your Query then, please hit the Thumb Icon and mark as Correct!!

Thanks & Regards, 

Revanth. K

Product Test Automation Engineer