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ServiceNow Notification

Joshuu
Kilo Sage

‎09-26-2024 01:18 AM

Hi All,

 

For the below scenario I have configured a workflow and a notification as below, but the notification is still not sending.

 

Scenario #1 – Response SLA
Based on SLA with the following parameters:
SLA Grouping: N2 Pricing
SLA Definition Name: <contains> Resp
Business Elapsed Percentage: 50%
Assignment Group is NOT: ABCXXXXXXX group
Recipient: Members of assignment where the INC is assigned

 

Could you please check what am I missing here?

 

priyarao_0-1727338505766.png

 

priyarao_1-1727338505815.png

 

 

priyarao_2-1727338505872.png

 

priyarao_3-1727338505975.png

 

priyarao_4-1727338506026.png

 

priyarao_5-1727338506076.png

 

priyarao_6-1727338506125.png

 

 

Best Regards.

0 Helpfuls
  • 343 Views
4 REPLIES 4

Dr Atul G- LNG
Tera Patron
Tera Patron

‎09-26-2024 01:21 AM

Is email enabled in instance?

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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0 Helpfuls

Joshuu
Kilo Sage
In response to Dr Atul G- LNG

‎09-26-2024 01:26 AM

Hi @Dr Atul G- LNG ,

 

Yes, it is enabled.

0 Helpfuls

Joshuu
Kilo Sage
In response to Joshuu

‎09-26-2024 02:54 AM

Hi,

 

Please help me on this.

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to Joshuu

‎09-26-2024 05:34 AM

@Sandeep Rajput  @AshishKM any help here

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls