ServiceNow password reset windows app

[Ark4]

Hi,

We are trying to explore the pw reset windows app for active directory pw reset.

i have seen the video which mentions that Goigle authenticator can be used as an authenticator app. However, we want to use DUO as an authenticator app. Is it possible to use with the AD pw reset windows app? 

[Tanushree Maiti]

Hi @Ark4 

The Password Reset Windows Application enables a user who forgets the password or is locked out of a Windows computer to reset the password directly from the Windows login screen.

If your organization uses the Password Reset Windows Application, you can reset your password directly from your Windows login screen.

Before you begin

Role required: none

Procedure

1. Start your computer or press Ctrl+Alt+Delete to go to the Windows login screen.
2. Click the Forgot Password? link.
   Note:

   Your administrator may configure different text for the link.
3. On the Identify page, enter the requested information and then click Next.
4. On the Verify page, enter the requested information, and then click Next.
   Note:

   You might be given the option to choose the method used to verify your identity.
   If your identity is verified, the Reset page displays whether you were successfully verified and the state of your account (either locked or unlocked).
5. Based on your locked/unlocked state, perform one of the following actions:
   • If your account is not locked, the page displays the Reset Password button. Enter and reenter the new password and then click Reset Password.
   • If your account is locked, the page displays the Reset Password and Unlock Account buttons.
     • You can enter a new password and click Reset password to reset the password and unlock the account.
     • If your administrator has selected Enable account unlock for the password process, you can unlock the account without resetting the password by clicking Unlock account.

Refer: Reset your password on Windows systems 

            https://www.youtube.com/watch?v=-tmDRdWc6cs

            Stored App: Password Reset Windows Application