ServiceNow portal shows mixed languages on Text as user selected English only

[cp10]

Hi Team,

Service now portal showing mixed languages on Text under favorite items, could you please follow the below screenshots and let me know how can i fix this issue.

I have checked in Widget editor but its showing English text only.

[Dr Atul G- LNG]

Hi @cp10 

Could you please try to repair the plugin.

[Ankur Bawiskar · Accepted solution]

@cp10 

is that a custom portal?

Did someone configure the message in Messages (sys_ui_message) table as Value in other language?

Did you search that message in that table?

share the widget code.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[sejal1107]

1. Check User Language Settings

• Find the affected user(s) and check the Default Language setting.
• Ensure it's set correctly (e.g., English en or Spanish es).
• Ask the user to log out and log back in after making changes.

2. Check System Localization Settings

• Navigate to System Properties > System Localization
• Ensure the default language of the instance is correctly set.
• If multi-language support is enabled, check if translations exist.

3. Verify Translation Entries

• Go to System Localization > Translated Text
• Ensure there is a correct translation entry for the required language.
• If missing or incorrect, create or update the translation.

4. In Service Portal widget- Ensure it’s not hardcoded with mixed languages.

5. Clear Cache- Use Cache.do