ServiceNow/PowerApps API error 404 "Resource not found"

JeanFrancoL
Kilo Contributor

‎02-20-2025 08:12 AM

Hi everyone! How are you? I'm working in a Powerapp connected with ServiceNow. The ServiceNow team gave me access to Sandbox1 and all the permissions to connect the API with Custom Connectors in Powerapps.


The custom connector is working perfectly:

JeanFrancoL_0-1740067762780.png

 

JeanFrancoL_1-1740067783362.png

 


but when I try to use it in powerapps I recieve this error message:

 

JeanFrancoL_2-1740067865613.png

 

JeanFrancoL_3-1740067896678.png

 

 

Can you help me here please?

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3 REPLIES 3

JenniferRah
Mega Sage

‎02-21-2025 07:30 AM

In your Power App, what user account are you using as the connection? If that account doesn't have access to the data, it will fail.

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JeanFrancoL
Kilo Contributor
In response to JenniferRah

‎02-25-2025 09:58 AM

To log in to PowerApps, I'm using my company account, which is different from the ServiceNow account. I only use the ServiceNow account to create the connection between ServiceNow and PowerApps. However, with the same company account and connection in a Power Automate flow, it is working correctly, and tickets are being created. Therefore, I'm not sure if this is an issue with PowerApps or if there is another factor involved.

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JenniferRah
Mega Sage
In response to JeanFrancoL

‎02-26-2025 05:12 AM

In the Power platform, you can set up connections. You will need to create a SN credential and enter your SN credentials into that connection. Then use that connection to access SN.

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