ServiceNow RCM : Regulatory Alert design questions
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06-04-2025 06:32 AM - edited 06-04-2025 06:33 AM
If a customer says that at the end an alert will be a part of a source document, why do I need two different types of alerts, (Reg Alert vs Source Document) what should one say?
And why do we need a source document table for import, we can directly add new citations in citations table?
Is it just to manage approvals through import tasks?
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