ServiceNow RCM : Regulatory Alert design questions

AmeetPatra1
Tera Contributor

If a customer says that at the end an alert will be a part of a source document, why do I need two different types of alerts, (Reg Alert vs Source Document) what should one say?

 

And why do we need a source document table for import, we can directly add new citations in citations table?

 

Is it just to manage approvals through import tasks?

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