Servicenow to Jira using custom action 400 error
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02-05-2026 03:44 PM
I created a REST API in custom action to create a issue while testing the Rest step I'm getting 400 error. How to identify the valid project, I'm using Space in Jira.
resource path: /rest/api/3/issue
error:
request body:
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02-05-2026 06:53 PM
The "valid project required" error in a Jira REST API call typically means the project key or ID provided in your request payload is either incorrect, misspelled, or the user credentials used for authentication do not have the necessary permissions (Browse Projects and Create Issues) for that specific project.
Please refer this links for correct request payload format, see if it helps you:
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02-06-2026 02:20 AM
I can't able to figure out where I went wrong. Are you able to find any mistake in my payload?
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02-06-2026 02:24 AM
are you sure you are using valid project ID?
Ankur
✨ Certified Technical Architect || ✨ 10x ServiceNow MVP || ✨ ServiceNow Community Leader
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02-06-2026 02:27 AM
I don't have project id, could you help me how to find it? As I see only the space key
