ServiceNow to ServiceNow Test Integration

[manju5]

State value is updating fine from Instance A to Instance B but I need to Update the state value from Instance B to Instance A , it is not working from Instance B to Instance A.  Getting error like 

{"error":{"message":"User Not Authenticated","detail":"Required to provide Auth information"},"statu**body truncated**.

I have changed Basic Auth password also but still it's not working, Could anyone help me please where am I wrong.

[manju5]

Now I am getting another error   

{"error":{"message":"No Record found","detail":"Record doesn't exist or ACL restricts the record ret**body truncated**.

Please could anyone help me

[Taha Habib]

Hey Manju, 
There can be a few possible reasons you may be facing this issue.

1. Can you please check that the state value you are trying to update from Instance B to Instance A on a record, can you make sure that record exists.

2. Can you also check that "Allow access to this table via web services" This option should be checked in your Instance A table in which you are trying to update the value.

3. Please check your write ACL on Instance A table.

I hope this answer helps you. Thank you.

[Mathieu Lepoutr]

Hi Manju

The error message {"error":{"message":"User Not Authenticated","detail":"Required to provide Auth information"}} is indicative of an authentication failure when Instance B tries to communicate with Instance A. Please ensure that you're using the correct authentication method that's accepted by Instance A (e.g., Basic Authentication, OAuth, etc.).

To make this integration more straight-forward, please have a look at Exalate. A decentralized integration solution where you have granular control over which data will be send from each instance.

[Ankur Bawiskar]

@manju5 

all other field values are updating fine?