ServiceNow University SSO loop issue
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02-06-2026 08:28 AM
I can log in to servicenow.com with my ServiceNow ID, but when I try to open Now University I get stuck in an infinite redirect loop between the SSO login page and the University URL. I never reach the University home page or my course. I have already tried: logging out of all ServiceNow sites, using incognito/different browser, and clearing cookies/cache for ServiceNow domains, but the issue persists. Please check my account and fix the authentication/SSO mapping for University .
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02-06-2026 11:24 PM
have you used different email to login to servicenow support?
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02-13-2026 07:23 AM
I'm having the same problem. I can log in fine to every other site but learning.
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3 weeks ago - last edited 3 weeks ago
I had the same issue after updating my ID while changing jobs. I changed from a partner email to my personal email and Now University didn't like that email address. I raised a ticket via the virtual agent and had no reply from Surf support for over a week, despite calls to escalate.
I eventually resolved this myself by logging into the MyNow section where I could see my full profile, including certs again (note that navigating to University from MyNow still has the same loop error). From MyNow I updated the ID from my personal email to my new company email, and had full access restored within a few minutes.
Hope that helps anyone else stuck with this frustrating problem!
