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servicenow voice to aws connect issue

saradakella
Tera Contributor

Hi Team,

 

i am having the issue withe the servicenow voice to aws connect issue.whenever i am selecting the provider application as Ai voice agent provider application. communication channel as (PSTN).CCaaS provide as Amazon connect i am getting the error Failed to generate the required data. please contact system administrator.

I followed the below steps : https://www.servicenow.com/docs/r/servicenow-platform/integrate-ccc-amazonconnect.html

 

Anyone can help with this issue ,please find the below screenshot

 

saradakella_0-1788156762777.png

Thanks,

Sarada.K

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