Session expired (401) 'Your login session has expired. Please login again' error

[Ken61]

Hello,

A user is getting this error: Session expired (401) 'Your login session has expired. Please login again'

We are on Tokyo Patch-4 

User is using Next Experience view in ServiceNow for a few weeks, but now it time out on a very regular basis. It is not after a set amount of inactivity but sometimes after have just used the forms a couple of minutes ago. In effect it time out many times a day.

How can this issue be resolve.

[Community Alums]

Hi @Ken61 ,

This is the expected behavior. However, you can increase the value of the glide.ui.session_timeout system property to avoid session timeout.

[Ken61]

Hi @Community Alums thanks for your quick response. 

The value on the system property is already 30 min and this is happening like 4 times within the 30 min. And this is only happening to a single user. 

Do you think changing property value is the best practice here??.

Thank you 

[Miikka_M]

Hi, 

Same problem here. Using on-prem instance, Tokyo patch, with Next Experience UI. 

gilde.ui.session_timeout value is set to 60 

Still users get "session expired, please log in again" -pop-up about every 5 minutes after being inactive in instance. Weird thing about this is, that after this pop-up, user really don't even have to log-in again, just needs to close a pop up from X and continue working. 

Consulting ServiceNow support from this.

Bug maybe?

[RKH]

Hi,

Did you find solution for this issue?