session refresh token automatically.

eyal abu hamad · ‎03-28-2024

I'm searching for a way to refresh session token for specific user.
the glide.ui.session_timeout in my instance is set to 30 min. I want it to be 30 min but there is one user I want to exclude to never logout.
is that possible to do with schedule job and catch the user activity or something like that ?

Dr Atul G- LNG · ‎03-28-2024

Hi @eyal abu hamad

It is not a best practice to exclude specific user in this case and also my knowledge say it is not possible.

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Robbie · ‎03-28-2024

Hi @eyal abu hamad,

This is an interesting question so I naturally had to have a quick dig and research. I found this on the community where someone else too had the same question ('Managing User Sessions - Different Session TImeout Times for Different Groups/Roles') - Link also provided below.

Please circle back and let me know if Michael's script works... it's an interesting thought process. I'm going to have a play as well.

To help others (or for me to help you more directly), please mark this response correct by clicking on Accept as Solution and/or Helpful.

Thanks, Robbie

Link https://www.servicenow.com/community/now-platform-forum/managing-user-sessions-different-session-tim...