Set Incident Ticket On Hold by only selected group of users

[Max Lin]

Hi, i have a requirement to allow only specific group of users to set an Incident Ticket Status On Hold. 

This users can either be manually selected, or i also can create a group to hold them.

Is this possible? 

Thank you!!

[Ankur Bawiskar]

@Max Lin 

you can use onLoad client script as mentioned by Tony and check the role and remove the option

which approach did you take?

[nameisnani]

Hi @Max Lin ,

Try this 

//if the user does not have the role, then hide the option from them

if(!gs_user.hasRoleExactly('customRoleName')) {
	g_form.removeOption('state' 3);
	}

Kindly mark correct and helpful if Applicable 

[Tony Chatfield1]

SunilKumar Padh, what value did your copy/paste add here?