Set User Criteria on Virtual Agent Topics?

[Steve Kelly]

This seems like a simple one, but it doesn't look like you can restrict Virtual Agent topics using User Criteria, like you can with most everything else on the Service Portal. Anyone have any insight on this? Seems like a big oversight if you cannot do it.

[sachin_namjoshi]

User Criteria for virtual agent topic is NOT yet available till Madrid Release.

As of now, you can configure user criteria for SP, service catalog and KB.

Regards,

Sachin

[SatheeshKumar]

Unfortunately, User criteria is not avaialble in virtual agent.

But ,... we have an alternative way do do the same function.

Make use of condition field in topic properties.

Condition :

A JavaScript script that defines the condition for running the topic. The script returns a value of true or false. A returned value of false means that the topic does not appear in the client. If the return value is true, the control is not used.

It support all server side api's.

Note: you can call a script include and place your logic to return false or true there. Now this will behave same like an user criteria!! you can use the same in all required topics.

-Satheesh

Mark Helpful/Correct if your issue is resolved

[Steve Kelly]

Great idea Satheesh, thanks! 

[Bertrand1]

Hello

Can you now configure User criteria for virtual agent?

Bertrand