setLabelOf() not working in RITM

indrajeetma
Tera Guru

‎07-10-2025 01:08 AM

I have wrote a client script in which I have used setLabelOf() its working totally fine for portal but not working on RITM I have also checked the checkboxes for apply on Requested Item still not working on RITM

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Voona Rohila
Kilo Patron
Kilo Patron

‎07-10-2025 01:22 AM

Hi @indrajeetma 

Can you please share the client script logic.


Mark it helpful if this helps you to understand. Accept solution if this give you the answer you're looking for
Kind Regards,
Rohila V
2022-25 ServiceNow Community MVP
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Chaitanya ILCR
Kilo Patron

‎07-10-2025 01:29 AM

Hi @indrajeetma ,

 

setLabelOf method only works in the catalog form view 

 

to make it work in sctask or RITM form

 

check my responses in the below thread

https://www.servicenow.com/community/developer-forum/new-help-on-changing-the-variable-label-text/m-...

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

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