Setting Assignment group when an email comes from a particular place

[prudhvig]

Hi,

My manager has some email ids, assignment groups listed out with him and whenever an email comes from any of those ids, it has to be assigned to a particular assignment group automatically. This is what that has to be done.

Can I get an idea about what has to be done in these circumstances? Thanks in advance.

[Srikanth Menava]

Hello Prudhvi,

I prefer   using Inbound Actions.

Here is how can I create Inbound action

Inbound Email Actions - ServiceNow Wiki

I hope this helps

[vamsisai]

Hi Prudhvi,

You can achieve this requirement by using inbound actions, check the below link to know more about inbound actions and Email Objects with Variables.

http://wiki.servicenow.com/index.php?title=Inbound_Email_Actions#gsc.tab=0

Regards,

Vamsi.

[Srikanth Menava]

Hello Prudhvi,

Here is how it works,

If you mentioned some user name in from .. and if you mention what you want to be done in actions,

for example you want it to be filled with assignment group..

see the below screen shot

The incident creted will be filled with the assignment group we want,

This is the one way I can suggest , Please look for the other ways on the community,

I hope the answer is helpful,

Please Hit Answered or Helpful depending on the impact.

[prudhvig]

Thanks for the reply Srikanth. I have one issue. In the "From" field, you have added the name "Abel Tuter" clicking on the reference. But, I have only email ids. That field is not taking any email ids. What should I do now?