Setting fields as mandatory for manually created task and sctask on SOW

[SylwiaK]

Hello Colleagues,

Please support me, I need to set up short description, description and assignment group as mandatory for Catalog Tasks and Incident Tasks created outside the flow, by user on SOW.

Thank you for help:)

BR

Sylwia

[Ankur Bawiskar]

@SylwiaK 

so what did you configure and where are you stuck?

[SylwiaK]

I am total newby in configuring SOW so looking for information how to proceed

[Sachin_Nasa]

Hi SylwiaK,

You can do this very simply by creating a UI Policy for each field and marking them as mandatory when the task is created manually.
Watching any basic ServiceNow UI Policy video will give you a quick idea of how to set this up.

If this doesn’t solve your exact scenario, let me know — I can guide you further.

If you found this helpful, please mark it as Helpful and Accept as Solution so it can reach others too.

[Shaik Dimple]

Hi @SylwiaK 

You can achieve this using a UI Policy on the Catalog Task (sc_task) table.
Create a UI Policy and add UI Policy Actions to make Assignment group, Short description, and Description mandatory.

UI Policies apply only on the form, so this will enforce the fields when a task is created or edited manually in the UI(client).

Regards

Dimple shaik