Share your expert opinion to improve ServiceNow digital customer experience
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10-30-2024 02:12 AM
Hello,
We are in the process of gathering direct customer feedback on how we should consolidate our existing customer digital experiences like Learning, Documentation, Support, and Developer portal. We want to understand your needs and expectations for a consolidated customer profile page across your digital experiences. We are especially interested in how you prefer to manage your profile details, settings, and single sign-on options, both globally and within context of specific digital sites or digital experience.
As a user with experience using these digital customer experiences, we’d love to understand your unique perspective.
Sign this consent form and pick your availability here for a 60-minute session on zoom.
Details of the testing session are as follows:
- 1:1 Session
- 60-minute testing session over Zoom
- Methodology: We will ask you to share your screen while answering questions
- ServiceNow swag gifts are available for eligible testers
Thank you for your consideration.