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SharePoint Search Connector, search results can't open pdfs

Tracey6
Tera Contributor

Hello - we have EC PRO and SharePoint search connector configured.  Opening a pdf from the search results throws a 404 error.

Tracey6_0-1724422366680.png

I noticed the url adds the search terms at the end which causes this issue. 

Tracey6_1-1724422576446.png

Other file types like .docx, pptx or open with no issues.  I have a ticket open with ServiceNow support, it's been 5 days and so for no proposed resolution.

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