Should you create sc task by a record producer

johansec · ‎04-11-2025

If you dont have anything to do other than to create a catalog task, should you create the catalog task using a record producer instead of a catalog item. My vote is no but I have a teammate who is dead set on it. I think this should not be done like this because you may need to add approvals later and there are notifications and ui's that are created to show this.

Please let me know if you have ever done this or if it is recommended to do this.

Ankur Bawiskar · ‎04-11-2025

@johansec

Not recommended.

That's now how OOTB Catalog task is meant for

It's always meant to be linked with RITM and REQ submitted for it

That's correct here going forward if there are approvals etc then it's not to good to have it on Catalog tasks

Catalog tasks are the tasks which agents need to work to fulfill the request

Inform your friend to go through the ITIL process.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Dr Atul G- LNG · ‎04-11-2025

Hi @johansec

SC Task, Change Task, and PRB Task are typically used by the internal team, so we can consider them as filters. They should not be created via record producers. If you want to create a task, it can be done, but it will essentially be orphaned since tasks must be linked to a parent record.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************