show approval notifications on case table activity steam
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‎06-11-2025 02:14 AM
Hi,
Is it possible to show notifications created on approval table to the RITM table activity stream? i have a requirement for my custom application to show the notification which is created on approval table in activity stream of proc case table. Right now only the notifications which are created on proc case tables are only visible under activity stream.
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‎06-11-2025 02:20 AM
Hi,
Not really, unless you copied the email and made the copy point to your case record instead.
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‎06-16-2025 03:17 AM
out of the box it only shows email sent/received on that record.
You can use Defined relationship between your RITM table and sys_email table and then show approval email triggered for that RITM in related list.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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‎06-26-2025 06:16 AM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader