Show Attachments on Service portal attached to request/RITM
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02-14-2023 08:35 AM
Hello All ,
Requirement is to show Attachments attached to Request , RITM in the portal view ,
So in the Approval page I need to Show attachments , I have created 2 BR's to Pass the attachments from RITM to approval record & Request to Approval Record , but this are not getting visible on portal view
I came to know on deep diving on communities, we need to add ticket attachment widget to approval page , So can someone help me how I can do this , Any guidance would be appreciated!
TIA
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02-14-2023 10:01 AM
Hello @Michael51
Open the portal page that is being used for the approvals in designer.
On the left side you would see the available widgets that you can drag and drop.
Select the attachment widget, and drag it to the approval portal page.
Reoad the page now and you should be able to see the attachments.
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02-15-2023 04:00 AM
Hello Satya,
before I do this , can you help me what is the best practice in showing the attachments on portal view on approval record , do we have any other ways to deal with?
