Show Field Message if a user is a VIP?

[Jake McC]

Hello,

I've been banging my head against a wall for quite a while now trying to figure out what I assumed would be a relatively simple thing.

I'm working on the sc_request form, and am trying to use a client script to make a field message show when a user is a VIP (VIP set to true on their sys_user record). I have tried g_scratchpad, getReference() and GlideAjax however I am having absolutely no luck, I know this is probably a really simple thing but don't suppose anyone knows the way to do it?

The closest I got was with g_scratchpad linking to a very simple display business rule

g_scratchpad.requestor=current.requested_for.vip;

however I couldn't seem to get an if/else statement to work with it when calling it in my client script. If anyone knows the best solution it would be greatly appreciated.

Thanks!

[Dr Atul G- LNG]

Hi @Jake McC 

https://www.servicenow.com/community/developer-forum/display-a-messgae-on-load-if-requested-for-is-a...

https://www.servicenow.com/community/itsm-forum/how-to-show-a-message-if-a-user-is-a-vip-in-agent-wo...

[shubhamdubey]

@Jake McC 

Please follow the below snapshot

[Sandeep Rajput]

@Jake McC Could you please share your business rule and client script code where you are facing issues.

[Amit Gujarathi]

HI @Jake McC ,
I trust you are doing great.
First, you need a business rule to set the value in g_scratchpad. Your approach with g_scratchpad.requestor=current.requested_for.vip; is correct. This business rule should be on the sc_request table and set to run onDisplay.

Display Business rule script :

(function executeRule(current, previous /*null when async*/) {
  // Populate scratchpad with VIP status
  g_scratchpad.requestorIsVIP = current.requested_for.vip;
})(current, previous);

Client script :

(function onLoad() {
  // Use the scratchpad value to determine VIP status
  if (g_scratchpad.requestorIsVIP) {
    // Display your message here if the user is a VIP
    var message = "Your custom message for VIP users.";
    g_form.addInfoMessage(message);
  }
})();