Show/Hide choices of field based on selection of another field choice

Evan2 · ‎03-25-2020

Hi Friends,

I an trying to show/hide choice of request type based on the choice selected for the field Select request Item on service portal.

Example:-

If Select request Item= Card Swipe Unit

then- Request Type should only show Install card swipe unit as choice.

PFB the screenshot for reference and help me how to achieve this.

Regards,

Evan

Ankur Bawiskar · ‎03-25-2020

Hi Evan,

you would require onchange client script on the select item variable; sample script below

function onChange(control, oldValue, newValue, isLoading) {
   if (isLoading) {
      return;
   }

g_form.clearOptions('request_type');

if(newValue == 'Card Swipe Unit'){

g_form.addOption('request_type', choicevalue, choiceLabel);
g_form.addOption('request_type', choicevalue, choiceLabel);

}

}

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Namrata Khabale · ‎03-25-2020

Hey Evan,

Write a onchange Client Script like Below and modify acording to your field names.

function onChange(control, oldValue, newValue, isLoading, isTemplate) {

if (isLoading || newValue === '') {

return;

}

var getCategory = g_form.getValue('category');

alert(getCategory);

if(getCategory=='software')

{

alert('insde');

g_form.removeOption('subcategory','os');

}

Hit Correct and Helpful if it helps.

Thanks,

Namrata.

Evan2 · ‎03-25-2020

Hi Namrata,

Thank You for the efforts.I have changed the script as per my requirement but its not working. PFB the script I have used-

function onChange(control, oldValue, newValue, isLoading, isTemplate)
{
if (isLoading || newValue === '')
{
return;
}
var getCategory = g_form.getValue('select_request_item_GRHRCDIK');
alert(getCategory);
if(getCategory=='Card Swipe Unit')
{
alert('insde');
g_form.removeOption('request_type_GRHRCDIK','Install card swipe units');
}

}

Please help how to rectify.

Regards,

Evan