Show related incidents

[Vikram3]

Hello Everyone,

I need to show the related incidents using the cmdb field as a reference but the catch is cmdb field is a string field. Can anyone help me in this.

[RAMANA MURTHY G]

Hello @Vikram3 ,

as of my knowledge, the cmdb_ci field is a reference filed on the incident form. If it is not a reference field on your form, you can do the following for your requirements

1. Create another reference field of list collector or watch list for related incidents

2. Write Advanced or dynamic reference qualifier for the above field to fetch related incidents based on the cmdb_ci field

3. You can use GlideAjax and Script include to call advanced reference qualifier

Please mark my answer helpful  & correct, if it helps you

Thank you

3.

[Vikram3]

This is a custom application which extends task table. Configuration item field is the custom field (string type)